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support:main 2009/05/04 04:43 support:main 2013/11/04 02:18 current
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====== Support ====== ====== Support ======
XaoS is a community-supported free software project.  XaoS is a community-supported free software project. 
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The [[http://groups.google.com/group/xaos-users|xaos-users]] discussion group on Google Groups provides a place for XaoS users to help each other get the most out of XaoS.  XaoS developers also monitor this discussion and answer questions from time to time. The [[http://groups.google.com/group/xaos-users|xaos-users]] discussion group on Google Groups provides a place for XaoS users to help each other get the most out of XaoS.  XaoS developers also monitor this discussion and answer questions from time to time.
-You must join this group in order to post here. However, Google Groups provides a range of options for participation from a traditional mailing list to a completely web-based forum, so you don't have to get emails if you don't want to.+You can browse the archives freely but you must join the group in order to post. However, Google Groups provides a range of options for participation from a traditional mailing list to a completely web-based forum, so you don't have to get emails if you don't want to.
-If you have a question or problem, please feel free to ask for help.  We also encourage you to share examples (.xaf or .xpf files), hints and tips.  If you have a gallery of images created using XaoS, feel free to post a link to it here.+If you have a question or problem, please feel free to ask for help.  We also encourage you to share examples (.xaf or .xpf files), hints and tips.  If you have a gallery of images created using XaoS, feel free to post a link to the group.
-===== Developers' Discussion Group ===== 
-The [[http://groups.google.com/group/xaos-devel|xaos-devel]] discussion group on Google Groups is a place for XaoS developers to discuss and coordinate the further development of XaoS.  XaoS users are welcome to monitor this forum as well, but general discussion and requests for help should be posted to the Users' Discussion Group instead. 
-===== Bug Reports ===== 
-If you think you have found a bug in XaoS, please report it.  The developers will do their best to resolve the bug in a timely manner.   
-//Please don’t submit duplicate bugs//. [[http://sourceforge.net/tracker/?atid=105771&group_id=5771&func=browse|Browse]] the existing ones first to make sure nobody has already reported it.  You may add additional information about a bug by entering a comment on an existing bug. 
-If you are not sure if something is a bug, please open a [[https://sourceforge.net/tracker/?atid=205771&group_id=5771&func=add|support request]]. The developers will try to answer your question and can convert your support request to a bug if necessary.+===== Developers' Discussion Group ===== 
 +The [[http://groups.google.com/group/xaos-devel|xaos-devel]] discussion group on Google Groups is where XaoS developers discuss and coordinate the further development of XaoS.  XaoS users are welcome to monitor this forum as well, but general discussion and requests for help should be posted to the Users' Discussion Group instead.
-  * [[http://sourceforge.net/tracker/?atid=105771&group_id=5771&func=browse|Browse open bugs]] 
-  * [[http://sourceforge.net/tracker/?func=add&group_id=5771&atid=105771|Report a bug]] 
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-===== Feature Requests ===== +===== Issue Tracker ===== 
-If you have an idea for a great new feature you'd like to XaoS, please let us know about it. You can submit a feature request via SourceForge, and the XaoS developers will do their best to implement your request in a future version.+Issues are tracked on [[https://github.com/xaos-project/XaoS/issues|GitHub]].  If you think you have found a bug in XaoS or have an idea for a great new feature, please let us know about it. However, if you're not sure how to submit a useful issue report, please ask on the xaos-users discussion group first (see above).
-//Please don't submit duplicate feature requests//. [[http://sourceforge.net/tracker/?atid=355771&group_id=5771&func=browse|Browse]] the existing ones first to make sure nobody has already requested the feature your want.  You may add your vote for a feature by adding a comment to the existing request.+//Please don’t submit duplicate issues//. Search the existing ones first to make sure nobody has already reported it.  You can add additional information about a bug by entering a comment on an existing bug.  You can also express your interest in an issue by leaving a comment on the existing issue.
-  * [[http://sourceforge.net/tracker/?atid=355771&group_id=5771&func=browse|Browse feature requests]] +The developers will do their best to respond to issues in a timely mannerHowever, keep in mind that XaoS is developed on a volunteer basis and the developers work on it in their spare time. Therefore, we can't guarantee that issues will be addressed in a certain timeframe.
- * [[http://sourceforge.net/tracker/?func=add&group_id=5771&atid=355771|Request a feature]]+
===== Donations ===== ===== Donations =====
If you find XaoS a worthy project and you want it to be continued, please consider to make a donation. Currently the project maintainer, Zoltan Kovacs is the only person of the developers who is available to [[http://sourceforge.net/donate/index.php?user_id=194103|receive donations via the SourceForge system]]. Alternatively, you may also order some high quality fractal images on http://sourceforge.net/services/service_details.php?service_listing_id=282 delivered by [[http://particio.com/fraktalok/Fractals.php|Particio BT.]], a Hungarian company committed to develop open source mathematics software. If you find XaoS a worthy project and you want it to be continued, please consider to make a donation. Currently the project maintainer, Zoltan Kovacs is the only person of the developers who is available to [[http://sourceforge.net/donate/index.php?user_id=194103|receive donations via the SourceForge system]]. Alternatively, you may also order some high quality fractal images on http://sourceforge.net/services/service_details.php?service_listing_id=282 delivered by [[http://particio.com/fraktalok/Fractals.php|Particio BT.]], a Hungarian company committed to develop open source mathematics software.
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