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support:main 2008/03/08 00:23 support:main 2013/11/04 02:18 current
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====== Support ====== ====== Support ======
-XaoS is a community-supported free software project.  There are many ways to get help, all of which are explained below.+XaoS is a community-supported free software project. 
-===== Discussion Forums ===== 
-XaoS has two discussion forums hosted on SourceForge.  You can read them freely, but in order to post, you must to register for a free SourceForge account. 
-  * [[http://sourceforge.net/forum/forum.php?forum_id=17768|Help]] provides a place for you to ask for help using XaoS.  Other XaoS users and/or the XaoS developers will answer your questions. 
-  * [[http://sourceforge.net/forum/forum.php?forum_id=17767|Open Discussion]] provides a place to discuss anything related to XaoS or fractalsYou can share tips, your own fractal creations, or any other fractal-related ideas with other XaoS users.+===== Users' Discussion Group ===== 
 +The [[http://groups.google.com/group/xaos-users|xaos-users]] discussion group on Google Groups provides a place for XaoS users to help each other get the most out of XaoS.  XaoS developers also monitor this discussion and answer questions from time to time.
-We welcome you to join these lists and become involved in the XaoS community.+You can browse the archives freely but you must join the group in order to post. However, Google Groups provides a range of options for participation from a traditional mailing list to a completely web-based forum, so you don't have to get emails if you don't want to.
 +If you have a question or problem, please feel free to ask for help.  We also encourage you to share examples (.xaf or .xpf files), hints and tips.  If you have a gallery of images created using XaoS, feel free to post a link to the group.
-===== Mailing Lists ===== 
-XaoS currently has three mailing lists hosted on SourceForge. Unfortunately, there is currently very little traffic on any of them.  Hopefully in the future, we can get more XaoS users and developers involved in the mailing lists. The lists are as follows: 
-  * <xaos-announce@lists.sourceforge.net> ( [[http://lists.sourceforge.net/mailman/listinfo/xaos-announce|Subscribe]] | [[http://sourceforge.net/mailarchive/forum.php?forum_name=xaos-announce|Archive]] ) \\ Low volume list that is used only to announce new releases. 
-  * <xaos-devel@lists.sourceforge.net> ( [[http://lists.sourceforge.net/mailman/listinfo/xaos-devel|Subscribe]] | [[http://sourceforge.net/mailarchive/forum.php?forum_name=xaos-devel|Archive]] ) \\ Developer mailing list, where the developers coordinate and discuss XaoS development.  
-  * <xaos-discuss@lists.sourceforge.net> ( [[http://lists.sourceforge.net/mailman/listinfo/xaos-discuss|Subscribe]] | [[http://sourceforge.net/mailarchive/forum.php?forum_name=xaos-discuss|Archive]] ) \\ General discussion list is for XaoS users to share tips and ideas about XaoS. +===== Developers' Discussion Group ===== 
 +The [[http://groups.google.com/group/xaos-devel|xaos-devel]] discussion group on Google Groups is where XaoS developers discuss and coordinate the further development of XaoS.  XaoS users are welcome to monitor this forum as well, but general discussion and requests for help should be posted to the Users' Discussion Group instead.
-Please feel free to join any or all of these mailing lists and share your ideas with the developers and other XaoS users. 
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 +===== Issue Tracker =====
 +Issues are tracked on [[https://github.com/xaos-project/XaoS/issues|GitHub]].  If you think you have found a bug in XaoS or have an idea for a great new feature, please let us know about it. However, if you're not sure how to submit a useful issue report, please ask on the xaos-users discussion group first (see above).
-===== Bug Reports ===== +//Please don’t submit duplicate issues//. Search the existing ones first to make sure nobody has already reported it.  You can add additional information about a bug by entering a comment on an existing bugYou can also express your interest in an issue by leaving a comment on the existing issue.
-If you think you have found a bug in XaoS, please report it.  The developers will do their best to resolve the bug in a timely manner+
-Please don’t submit duplicate bugs. [[http://sourceforge.net/tracker/?atid=105771&group_id=5771&func=browse|Browse]] the existing ones first to make sure nobody has already reported it.  You may add additional information about a bug by entering a comment on an existing bug. +The developers will do their best to respond to issues in a timely mannerHowever, keep in mind that XaoS is developed on a volunteer basis and the developers work on it in their spare time. Therefore, we can't guarantee that issues will be addressed in a certain timeframe.
- +
-If you are not sure if something is a bug, please open a [[https://sourceforge.net/tracker/?atid=205771&group_id=5771&func=add|support request]]. The developers will try to answer your question and can convert your support request to a bug if necessary. +
- +
- * [[http://sourceforge.net/tracker/?atid=105771&group_id=5771&func=browse|Browse open bugs]] +
-  * [[http://sourceforge.net/tracker/?func=add&group_id=5771&atid=105771|Report a bug]] +
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-===== Feature Requests ===== +
-If you have an idea for a great new feature you'd like to XaoS, please let us know about it.  You can submit a feature request via SourceForge, and the XaoS developers will do their best to implement your request in a future version. +
- +
-**Please don't submit duplicate feature requests**.  Browse the existing ones first to make sure nobody has already requested it.  You may add your vote for a feature by adding a comment to the existing request. +
- +
-  * [[http://sourceforge.net/tracker/?atid=355771&group_id=5771&func=browse|Browse feature requests]] +
-  * [[http://sourceforge.net/tracker/?func=add&group_id=5771&atid=355771|Request a feature]]+
===== Donations ===== ===== Donations =====
If you find XaoS a worthy project and you want it to be continued, please consider to make a donation. Currently the project maintainer, Zoltan Kovacs is the only person of the developers who is available to [[http://sourceforge.net/donate/index.php?user_id=194103|receive donations via the SourceForge system]]. Alternatively, you may also order some high quality fractal images on http://sourceforge.net/services/service_details.php?service_listing_id=282 delivered by [[http://particio.com/fraktalok/Fractals.php|Particio BT.]], a Hungarian company committed to develop open source mathematics software. If you find XaoS a worthy project and you want it to be continued, please consider to make a donation. Currently the project maintainer, Zoltan Kovacs is the only person of the developers who is available to [[http://sourceforge.net/donate/index.php?user_id=194103|receive donations via the SourceForge system]]. Alternatively, you may also order some high quality fractal images on http://sourceforge.net/services/service_details.php?service_listing_id=282 delivered by [[http://particio.com/fraktalok/Fractals.php|Particio BT.]], a Hungarian company committed to develop open source mathematics software.
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